This policy covers how RCBC treats the personal information that it collects and receives including, but not restricted to, information related to past use of RCBC services, products, attendance of events, financial information (i.e. membership payment, event registration, etc.), and questionnaires.
What Data does RCBC Collect?
When you use our services, including www.rcbc.ca, the BC Recyclepedia iOS and Android mobile applications and the Canada Recyclepedia iOS and Android mobile applications, we collect certain data in order to provide those services.
Basic Subscriber Information:
Personal information is information about you that is personally identifiable like your name, personal address, personal email address, or personal phone number, and that is not otherwise publicly available (business contact information is excluded). RCBC collects your name and email address when you become a member or sign up for our newsletters.
We collect and log internet or other electronic network information when you use our website and mobile applications, for example, when you navigate our website or make a search on our web Recyclepedia search or mobile apps.
We collect the IP address of the device used to access our service, and location information of your computer or mobile device if you choose to share it in order to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
We collect information about the type of device you use to access our services, including the operating system (iOS, Android, Windows), model, and manufacturer, and location.
How Your Information is Used
The data collected by RCBC is used to provide our services, to make improvements, and provide you with technical support.
Who We Share Information With
Information is shared with our service providers. We work with external service providers to administer and provide our services, which means that they will process your personal information on our behalf. These service providers help us to:
- Run, operate, and maintain our mobile applications through third party platforms and software
- Run email messaging campaigns
- Compile anonymous statistical data and analysis for use internally or with third parties
- Provide technical and customer support
- Perform other business activities as needed
We may use cloud services provided by third party service providers to store the personal information that we collect, and other service providers outside Canada. This means that your information may be transferred to, or stored in, another country and accessible to foreign courts, law enforcement and national security authorities.
We may partner with third party vendors such as Google Analytics to allow tracking through the use of first and third party cookies in order to analyze and track users’ use of the Service and better understand online activity. We do not transfer personal data to these third party vendors.
Security of Personal Information
We use certain physical, managerial, and technical safeguards to protect your personal information. We cannot, however, ensure or warrant the security of any information that you share with us.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.